--- title: "Moodwell FAQ | Moodwell" description: "Answers about Moodwell availability, wellbeing features, subscriptions, AI credits, integrations, privacy, and support." url: "https://www.moodwell.ai/faq" --- 1. [Home](https://www.moodwell.ai/) 2. FAQ Frequently asked questions # _Moodwell questions_: features, pricing, and privacy Find clear answers about the product, availability, pricing, AI, connected data, and account controls. - [Getting started](https://www.moodwell.ai/faq#getting-started) - [Features & AI](https://www.moodwell.ai/faq#features-and-ai) - [Billing & credits](https://www.moodwell.ai/faq#billing-and-credits) - [Connected data](https://www.moodwell.ai/faq#connected-data) - [Account & support](https://www.moodwell.ai/faq#account-and-support) ## Ready to see Moodwell _in action_? Check Android, iOS, and Web App availability in one place. [Android Beta](https://www.moodwell.ai/beta/android) [iOS Waitlist](https://www.moodwell.ai/waitlist/ios) Getting started ## Start _where you are_. Choose your device and your first layer. You can build the rest of your routine as you go. [Ask Moodwell support](https://www.moodwell.ai/contact) **Do I need to use all four layers?** Start with the record you already make most often: a workout, a meal, a medication dose, or a mood check-in. Fitness, Nutrition, Health, and Mindfulness share one account and subscription, so you can add another layer when it becomes useful. The planner and dashboard bring your recorded activity together. [Find your starting point](https://www.moodwell.ai/product) **Can I use Moodwell on my phone and computer?** Use the same Moodwell account on every supported platform. Current Android, iOS, and Web App availability is listed on the download page, including any beta or waitlist option. [See the platform options](https://www.moodwell.ai/download) **How do I keep my records together across devices?** Sign in with the same Moodwell account on each supported platform. That gives you access to the records associated with that account wherever that version is available. Features & AI ## Understand _the tools you use_. How manual tracking and AI fit together, and what the information in Moodwell can tell you. [Ask Moodwell support](https://www.moodwell.ai/contact) **Can I track things without using AI?** Yes. Log workouts and meals, record doses, check in with your mood, or write a journal entry without making an AI request. Credits are used when you choose an AI feature, such as food photo recognition, a coaching conversation, or a guided reflection. The amount depends on the action. **What can I expect from an AI coach?** Choose a persona whose tone fits the conversation, then bring a specific question about a routine, meal idea, or reflection. The coach uses your conversation and the records made available to that feature. Check proposed changes before saving them. These are AI personas, not human coaches or clinicians, and their replies can be wrong. [Meet the coach personas](https://www.moodwell.ai/features/ai-coach) **Does the dashboard explain why my mood or energy changed?** It helps you review patterns in your recorded Fitness, Nutrition, and Mindfulness activity. A pattern is a starting point for reflection, not proof that one thing caused another. Medication and supplement records are excluded from cross-layer correlation analysis. [Explore the connected dashboard](https://www.moodwell.ai/features/connected-dashboard) **Are medication level estimates or interaction checks medical advice?** No. Medication level estimates are modeled from your records and product assumptions, not measured from blood tests. Interaction checks show documented findings and source coverage; missing information or no listed finding does not establish safety. Moodwell does not diagnose, choose treatments, or replace a clinician or pharmacist. [Understand the scope of checks](https://www.moodwell.ai/health/interaction-and-allergen-checks) Billing & credits ## Know _what is included_. One subscription covers the four layers. Here is how the web trial, billing, and AI allowance work. [Ask Moodwell support](https://www.moodwell.ai/contact) **What does a Moodwell subscription cost?** Web reference prices are $9.99 monthly or $99 annually in USD. Web checkout is not currently open to the public. Both paid plans include the same features and 250 AI credits each month. Google Play shows any applicable store price and offer. [Compare plans and credit top-ups](https://www.moodwell.ai/pricing) **When will the web trial become a paid subscription?** The published web subscription terms describe a 7-day trial with 25 AI credits and 250 monthly AI credits after conversion. Public Web App signup is currently closed. Review trial eligibility, the billing date, and the offer at checkout when web access becomes available to you. **What can I do if I use my AI credits before the next refresh?** Your saved records remain available, and you can continue non-AI workflows such as manual food logging, workout tracking, and journaling. For another AI request, wait for your next subscription credit refresh or purchase an optional credit top-up. Different AI actions can use different amounts. **Where do I manage or cancel my subscription?** Manage a web subscription in the Moodwell application billing settings. If you subscribed through Google Play, manage it through Google Play instead. Check the renewal date where you purchased the subscription, particularly if you want to cancel before a trial or billing period ends. [Get help with billing](https://www.moodwell.ai/contact) Connected data ## Bring _your records_ with you. Supported connections have specific scopes. Check what transfers before you move your history. [Ask Moodwell support](https://www.moodwell.ai/contact) **Can Moodwell automatically import everything from my other trackers?** No. Android Health Connect and Shotsy file import are separate, supported workflows with different data coverage. Other tracker histories do not transfer automatically. Start by checking whether the records you need are included in one of these integrations. [Compare supported integrations](https://www.moodwell.ai/integrations) **What does Android Health Connect share with Moodwell?** Moodwell requests read-only access to supported activity, recovery, workout, weight, and body composition records. Only the categories you approve are available to it. This connection is Android-only, and its coverage depends on the records supplied to Health Connect by your other apps and devices. [Review Health Connect permissions](https://www.moodwell.ai/integrations/health-connect) **How do I bring over my Shotsy history?** Import a Shotsy CSV file into a GLP-1 item, then review the preview before confirming. The import can bring over injections, weights, and symptoms; it is not a live connection to Shotsy. Existing-day weights are skipped, but importing the same file again can duplicate injections and symptoms. [Follow the Shotsy import steps](https://www.moodwell.ai/integrations/shotsy) Account & support ## Your account. _Your questions_. Find the right place for product help, privacy requests, and account deletion. [Ask Moodwell support](https://www.moodwell.ai/contact) **Can I delete my account without opening the app?** Yes, by emailing privacy@moodwell.ai from the address on the account. It is quicker in the app though: under Settings, then Your account, you can delete it yourself straight away, or archive it instead to stop billing while keeping your history. Both cancel your subscription, including one billed through Google Play. [View account deletion options](https://www.moodwell.ai/delete-account) **Who should I contact about an account or product problem?** Email support@moodwell.ai. Include the platform you are using, the page or feature involved, and what happened. For a billing issue, mention whether the purchase was made on the web or through Google Play so support has the right context. [Contact Moodwell support](https://www.moodwell.ai/contact) **Where do I ask about privacy or removal from a platform list?** Email privacy@moodwell.ai for privacy rights requests, account deletion, or removal from a platform waitlist or beta list. The Privacy page describes how Moodwell handles personal information and how to exercise your rights. [Read the privacy details](https://www.moodwell.ai/privacy)